Validity of contract

By making a purchase via Studio Heijne`s website the following agreement between the customer (you), with a minimum age of 18 years, and Studio Heijne is legally binding until further notice. For business to business agreements, please contact us before completing your purchase. As soon as the order has been placed by you, Studio Heijne will send a confirmation email to the email address stated in your customer profile. It is your responsibility to provide a functioning address and check the order confirmation thoroughly for possible errors.

Once an order has been placed no further changes can be applied. Information about the status of the order is accessible via the customer’s account at any time. As soon as the order has been shipped, a confirmation email is sent to you. Upon the receipt of the goods, the contract is regarded as completed.

 

Terms

Studio Heijne defines 2 types of products:

Customized products: These products are produced on demand and the production process starts as soon you have purchased the product. These products can be adjusted to your size to fit you perfectly. The products are cut and sewn by a tailor.

Ready to wear products/in-stock products: These products are in stock. All accessories and garment care products are in stock. They will be send them to you as soon as possible after we have received your order and delivery time will be therefor 1- 5 days.

 

Order

The garments shown in our product configurator are a visualization only. The final product may vary somewhat in construction and colour. The perception of colours can vary from display to display. Therefore, the images do not reference to an exact colour but have a guiding function only. In order to see and feel the fabrics, we recommend ordering free fabric samples.

 

Prices

Prices displayed on this website include 25% VAT. The final order amount will be displayed in the shopping cart, and no extra charges will be added. The shipment of orders is always duty-free within the EU. Outside EU extra costs for custom can apply.

 

Payment

For payment we work with KLARNA and STRIPE. They accept all major credit cards such as VISA Mastercard and American Express.

If you live in Sweden, you can also opt for invoice. You can pay your invoice in parts if you wish. Read more about the terms and conditions for KLARNA (in Swedish): KLARNA VILKOR

 

Cookies and Security

We use cookies on our website to improve your shopping experience

A cookie is a small removable data file that is stored by your web browser on your computer. If you don´t want cookies to be saved on your computer, you should be able to block them in the settings of your browser. However if you turn cookies off, you won’t have access to many features that make your site experience more efficient and most of our services will not function properly.

 

Delivery

During the order process, you will be informed about the estimated delivery time for your order. The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production, air freight and final delivery and are always working hard to delivery your order as soon as possible. When your order is shipped from Stockholm, Sweden you will always receive a message by email.

Delivery times

For all customized products: 14-21 days

For ready to wear products/ in-stock products: 2-5 days.

Delivery options

We work together with DHL for shipping service. For your convenience, we offer different kinds of shipping methods and delivery methods. During the purchase process, you can choose the delivery options according your preference.

Sweden: DHL home delivery or DHL pick up place: 1-2 days delivery time

Europe: 

  • DHL Standard: 2-5 days delivery time
  • DHL Express: 2-3 days delivery time

The rest of the world: DHL Express: 2-3 days delivery time

 

DHL contact you before delivery

By filling in your telephone number during purchase process, you will make sure DHL can contact you to communicate around the delivery time. They will let you know when they will deliver, when you can pick up the package or they will contact you to make a delivery appointment. If you have home delivery and you are not at home when the package is delivered you will automatically receive a message with options on how to proceed.

Delayed Delivery

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

Packages that are not picked up

We will charge 299 SEK/30 Euros for packages that are not accepted/picked up/returned to us to cover the costs of handling. To avoid this charge, always pick up your order within 14 days of delivery to your post office or package agent.

Returns

All the products at Studio Heijne can be returned for any reason within 30 days of receiving the product and you will get a full refund on your account as soon as we have received the item.

Perfect fit guarantuee

Service for custom -made products: In case you are not satisfied with the fitting of the garment, we offer free adjustment of the garment. You can either adjust the garment at your nearest tailor (only for small adjustments below 300 SEK) or send it back to us and we will do the adjustment. This is without any additional costs. Contact us on [email protected] We will in turn contact you and find the best solution.

How to return a purchase: Contact us on [email protected] Please state your name, order description and your wish to return the item. We will send you digital documents and further information on how to return your item. This is without any additional costs.

Condition of returned products

Please take care trying on items as all products must be returned in a new and unused condition with all Studio Heijne tags still attached

Personal Information

Studio Heijne is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties.

 

Complaints

If you have any complaints email [email protected] giving full details including date of purchase and order reference number where applicable and describe your complain. We will do our best to solve your issue.

 

If for any reason the issue cannot be solved between Studio Heijne and the customer we refer to the Swedish National Board for Consumer Disputes (ARN) in Sweden or the European Commission Online Dispute Resolution (EU ODR) to solve any potential legal dispute.

ARN: http://www.arn.se/

ARN for other languages: http://www.arn.se/other-languages/

EU ODR: http://ec.europa.eu/odr

 

Force Majeure

Events outside Studio Heijne’s control, which are not reasonably foreseeable, shall be considered force majeure, meaning Studio Heijne is released from obligations to fulfil contractual agreements.

Copyright

Copyright of all content, design & products Studio Heijne.